Refund policy

Returns

You can return unopened, unused products in their original packaging within 30 days of delivery for a refund to your original payment method.

For hygiene reasons we can't accept products that have been opened or used.

Return shipping is paid by you, unless the item arrived damaged or we sent the wrong item. We recommend a tracked service; we can't refund a return that doesn't reach us.

How to start a return

Email hello@bypalim.com with your order number and the product you'd like to return. We'll reply with the return address and next steps. Items sent back without first contacting us can't be accepted.

Damaged, defective or wrong items

Please check your order when it arrives. If a product is damaged, leaking, defective or not what you ordered, email us with your order number and a photo and we'll replace it or refund it, including the original shipping. You won't need to pay to send anything back.

Exceptions

Sale items and gift cards can't be returned.

Refunds

Once your return reaches us and we've checked it, we'll let you know and refund your original payment method. Your bank or card issuer may take a few extra days to show the refund.

EU customers

If you're in the European Union, you also have a statutory right to cancel your order within 14 days of receiving it, without giving a reason. This doesn't apply to sealed hygiene products that have been unsealed after delivery. This policy doesn't affect your statutory rights.

Questions? Write to hello@bypalim.com.